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SUPPORT

Searching for Support?

Are you looking for a group of like minded caregivers to collaborate on and celebrate your ABA journey? Let's get you connected with the group!

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Central Reach

Your Clinical Hub

Have you checked out your Central Reach account? At onboarding you were sent a link to your access space specific to you and your child. All clinical information and messages from your team can be found here. 

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HIPAA Compliant

Your health, privately

Billing & Patient Responsibilities

Did you know we offer online payments for all of your patient responsibility needs? Going forward, through our partner company, Waystar, you will need to use the below link to access our online payment space, set up your account, and pay any invoices through this portal. 
As of April 1, 2024, we will no longer be accepting checks as a form of payment.

For support, please feel free to reach out to Waystar at:
patient.statement@yourmissingpiece.com
or
765-628-7400 ext 154.
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Tricare Resources

Whether you are West or East, we have resources for you.

Humana Military Patient Portal

Find your current referrals, authorizations, message your provider. Humana Military Beneficiary Self-service portal holds all of your primary care information.

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Tricare-West for Beneficiaries

Make a payment, verify eligibility, PCM status and deductibles. Tricare-West portal can be a space to request PCM changes or even find your nearest military training facility. 

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DEERS

In order to qualify for benefits, all members must be active in DEERS. Manage benefits, view coverage, and make updates all in one space.

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Resource

Autism Speaks Events Near You

Autism Speaks has up-to-date information on ASD friendly activities, events, and locations across the country! Find your next event by using the link below.

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BCBS Alabama

Do you need help finding resources for you or a loved one?

Are you in need of support?

BCBS Alabama offers caregiver resources and support in order to best assist beneficiaries.

BCBS
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WELCOME

Take A Moment And Settle In

SHS wouldn't be without our clients trusting in us everyday to ensure they continuously receive the gold standard in ABA care. 

Take a moment to get to know us, our foundations, and who we hope to be for you. Welcome to SHS!

Good-to-Know

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Onboarding

Onboarding with SHS? Amazing! We know this can be a time of question. Find our Onboarding Journey guide linked below and get to know all that you have to look forward to within your intake process. 

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Assessements

Are you in an intake period? We have assessments for that. Are you in a reauthorization period? We have assessments for that, too! Which assessment when has been mapped out for you. Take a look!

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EFMP & ECHO

Tricare beneficiaries have much to keep track of. One item being your ECHO status. Maintaining ECHO status directly affects your eligibility for ABA services. Enroll and familiarize yourself with your requirements.

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Central Reach

We use Central Reach for all items clinical focused. It is a HIPAA complaint space where we communicate with families about their specific data, session notes, and progress goals. 

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Respite Care

Tricare Families of Special Needs

Taking care of a family member with special needs can be more than a full-time job. As a parent and/or caregiver, it’s natural to want to give your all to your loved one, but everyone needs a break, whether that’s to go to an appointment, run errands or just have time for yourself. 

Learn How
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Frequently Asked Questions

Please use this as a starter step for inquiries

Due to how insurance claims processes, all claims from September 1, 2023 forward will be billed through Waystar as well as all outstanding invoices from Central Reach Client Services that have not yet been paid. 
 
The first invoice you receive will be sent via mail within the next week or two and you will have the choice on that letter to sign up for the online portal or to call and may make payments over the phone. 
 
Any questions regarding billing can be sent directly to Waystar: 765-628-7400 ext 154. patient.statement@yourmissingpiece.com

Thank you for the planning ahead! We appreciate it.

Once you have your new policy information, please send this information to Maggie Stewart at m.stewart@summithealthservices.org. Maggie will run a complimentary benefits check to ensure we are providing services in alignment with your coverage and are made aware of any patient responsibilities that may be coming in to place. 

We do ask that there be grace and understanding that there may be cause for a delay in services while this transition takes place. 

Your Clinical Team is made up of your Behavior Technician, your BCBA, and your Clinical Director. Your most visible team member is likely your behavior technician whom provides your direct therapy services. 

Each location has a Regional Director as well who hopes to check in quarterly with each family. 

Great question and Id encourage you to check the link above, Which Assessment When? Depending on where you are in your ABA journey, your assessments will vary. However, they will always be sent from the same platforms; PARi Connect, Global, or WPS. 

You sure can! We are no stranger to military moves. We do recommend planning ahead; find your PCM, contact your current Autism Care Manager and ask them to prep your authorization and/or referral for your next location, communicate to your Clinical Team where you will be going so we can assist in welcoming you to your future location. 

We will send a Change in Location form gathering as much information to avoid gaps in care as we can to get you best settled in your new home.

We ask that you first direct all questions to your Clinical Team. They are a wealth of clinical knowledge and are your best source of information when it comes to all things session related. 

For scheduling: 833-747-4222, opt 1

For assessments: 833-747-4222, opt 2

Have you seen

Location Resources

We have currated specific to you resources per your SHS location. Don't forget to check out what's going on in your neighborhood. 

What's happening?

Head on over to find your location and seasonal events.